Your privacy matters to us. This Privacy Policy explains exactly what personal data kriyka collects from players in Bangladesh, how it is used, who it is shared with, and how you can exercise your rights over your own information.
Privacy at a Glance
How kriyka Protects Your Data
Six core commitments that define how kriyka handles the personal information of every player on the platform.
All data transmitted between your device and the kriyka platform is protected by industry-standard SSL/TLS encryption. Your personal and financial information is never sent in plain text.
kriyka does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. Your information is used solely to operate and improve your kriyka experience.
Access to player personal data within the kriyka organisation is strictly limited to staff who require it to perform their role. All personnel with data access are bound by confidentiality obligations.
kriyka collects only the personal data that is necessary for account registration, identity verification, payment processing, and platform security. We do not collect data beyond what is required.
In the unlikely event of a data security breach that affects your personal information, kriyka will notify affected players promptly and take all necessary remedial action without delay.
kriyka recognises your right to access, correct, port, and request erasure of your personal data. Submit any data rights request to [email protected] and we will respond within thirty days.
This Privacy Policy ("Policy") sets out how kriyka ("kriyka", "we", "us", "our") collects, processes, stores, and protects the personal data of individuals ("Player", "User", "you") who access or use the kriyka online casino and sports betting platform at kriyka.win. This Policy applies to all personal data collected through the kriyka website, mobile-optimised interface, customer support channels, and any other touchpoints through which kriyka interacts with players.
kriyka is committed to handling your personal data responsibly, transparently, and in accordance with applicable data protection principles. By registering a kriyka account and using the platform, you acknowledge that you have read and understood this Policy. If you do not agree with the way kriyka processes personal data as described here, please do not register an account or continue using the platform.
This Policy should be read alongside the kriyka Terms & Conditions, which govern the overall legal relationship between you and kriyka, and the Responsible Gaming page, which describes additional data processing activities related to safer gambling tools.
kriyka acts as the data controller in respect of all personal data collected from players using the kriyka platform. As data controller, kriyka determines the purposes and means by which your personal data is processed. Any questions regarding the processing of your personal data, or any requests to exercise your data rights, should be directed to the kriyka support team at [email protected].
Where kriyka engages third-party service providers — such as payment processors, game-content providers, identity-verification agencies, or analytics platforms — those parties act as data processors on kriyka's behalf and are contractually required to process your data only in accordance with kriyka's documented instructions and this Policy.
The categories of personal data that kriyka may collect about you are set out in the table below. The specific data collected will depend on how you interact with the kriyka platform.
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, national identity card (NID) number, passport number | Account registration, KYC verification, age verification |
| Contact Data | Email address, Bangladeshi mobile number, residential address (city, district) | Account communications, support, notifications |
| Financial Data | bKash / Nagad / Rocket account number, Dutch-Bangla Bank or other bank account reference, transaction history | Deposit processing, withdrawal verification, fraud prevention |
| Technical Data | IP address, device type, browser type and version, operating system, session timestamps | Platform security, fraud detection, performance optimisation |
| Usage Data | Games played, bets placed, bet amounts, win/loss records, login frequency, session duration | Service delivery, responsible gaming monitoring, personalisation |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | Customer service, dispute resolution, quality assurance |
| Marketing Preferences | Consent status for promotional emails, SMS notifications, bonus communications | Sending opt-in marketing communications |
kriyka collects personal data through the following means:
The majority of personal data kriyka holds about you is provided directly by you during the account registration process, when submitting KYC documentation, when making a deposit or requesting a withdrawal, when contacting the kriyka support team, or when responding to surveys or promotional communications.
When you access and use the kriyka platform, certain technical and usage data is collected automatically through server logs, session-tracking technology, and analytics tools. This includes your IP address, device identifiers, browser information, page navigation paths, and game activity data. This automatic collection is necessary for the secure and reliable operation of the kriyka platform.
kriyka may receive personal data about you from third-party sources in the following circumstances:
kriyka uses the personal data it collects for the following purposes:
kriyka processes your personal data on one or more of the following legal bases, depending on the nature of the processing activity:
kriyka places a particularly high level of protection on financial data. When you make a deposit or request a withdrawal using bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, or any other supported payment method, your full payment credentials are processed directly by the relevant payment provider. kriyka does not store complete mobile banking PINs, full bank account credentials, or card numbers on its own servers.
kriyka retains only the minimum payment reference data necessary to match transactions to player accounts, process withdrawals, investigate disputes, and meet anti-money-laundering record-keeping obligations. All financial transaction records are stored in encrypted form. Retention of transaction records is governed by Section 10 of this Policy.
kriyka uses cookies and similar tracking technologies to operate, secure, and improve the platform. A cookie is a small text file placed on your device by a web server. The types of cookies used by kriyka are described below:
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Strictly Necessary | Session management, login authentication, security token validation. Required for the platform to function. | No — essential for operation |
| Functional | Remembering your language preference, display settings, and recently viewed game categories. | Yes — disabling may affect experience |
| Analytics | Measuring page views, session lengths, navigation paths, and error rates to improve the platform. | Yes — opt-out available |
| Marketing | Serving relevant promotional content within the kriyka platform based on your activity history. | Yes — requires consent |
You may manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will prevent you from logging in to your kriyka account and using the platform. For details on how to manage cookies in your specific browser, please consult your browser's help documentation.
kriyka retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any applicable legal, accounting, or reporting obligations. The general retention periods applied by kriyka are as follows:
At the end of the applicable retention period, kriyka will securely delete or anonymise your personal data so that it can no longer be used to identify you. Where data is anonymised rather than deleted, the anonymised data may be retained and used for statistical or research purposes indefinitely.
As a kriyka player, you have the following rights in relation to your personal data. To exercise any of these rights, please submit a written request to [email protected]. kriyka will respond within thirty (30) days of receipt of a valid request.
You have the right to request a copy of the personal data that kriyka holds about you, together with information about how it is processed.
You have the right to request correction of any personal data that kriyka holds about you that is inaccurate or incomplete.
You may request that kriyka delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
You have the right to request that kriyka restrict the processing of your personal data in certain circumstances, such as while an accuracy dispute is being resolved.
Where processing is based on your consent or a contract, you may request that kriyka provide your data in a structured, machine-readable format for transfer to another service.
You have the right to object to kriyka processing your personal data on the basis of legitimate interests, or to receiving direct marketing communications at any time.
The kriyka platform is strictly intended for adults aged 18 and above. kriyka does not knowingly collect or process personal data from individuals under the age of 18. If kriyka discovers that personal data has been collected from a minor, the relevant account will be closed immediately, all associated personal data will be deleted without undue delay, and any winnings will be voided in accordance with the kriyka Terms & Conditions.
If you believe that a minor has registered a kriyka account, please contact the kriyka support team at [email protected] immediately so that appropriate action can be taken. Parents and guardians are encouraged to make use of parental-control software to prevent minors from accessing online gambling platforms.
kriyka implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include, but are not limited to:
While kriyka takes all reasonable precautions to protect your data, no internet-based platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your kriyka Login credentials and for ensuring that your own device is adequately secured.
kriyka reserves the right to update or revise this Privacy Policy at any time in response to changes in applicable law, data protection guidance, business practices, or platform features. The effective date at the top of this Policy will be updated whenever a material change is made.
Where changes are material — meaning they significantly affect how kriyka processes your personal data or reduce your privacy rights — kriyka will notify registered players by email to the address on record, or by displaying a prominent notice on the kriyka platform, at least seven (7) days before the revised Policy takes effect. Your continued use of the kriyka platform following the effective date of a revised Policy constitutes your acceptance of the changes. If you do not accept the revised Policy, you should cease using the platform and may request account closure in accordance with the kriyka Terms & Conditions.
If you have any questions, concerns, or complaints about this Privacy Policy or about how kriyka processes your personal data, please contact the kriyka data team using the details below. All data-related enquiries will be handled with strict confidentiality.
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